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AAR INSURANCE VISITS KWFT ON CUSTOMER SERVICE WEEK

On October 11th, KWFT hosted a delegation from AAR Insurance, led by their Group Chief Executive Officer (GCEO) Justine Kosgei. Accompanied by two relationship managers, the AAR team visited to reinforce the ongoing collaboration between AAR Insurance and KWFT. AAR Insurance, an underwriter for KWFT, has been instrumental in providing critical insurance solutions to KWFT’s clients and staff. This visit was in observance of customer service week.

The delegation was received by Ag Managing Director Kariuki Kitabu, Director Credit Admin Jackline Ogero and General Manager Human Resources Carol Mungai. This collaboration underscores the importance of SDG 17: Partnerships for the Goals and SDG 3: Good Health and Well-Being providing both institutions an opportunity to highlight the importance of their partnership in delivering health and financial security solutions to the communities they serve.

This visit underscored KWFT and AAR Insurance’s shared commitment to serving their customers with excellence and working together to build a healthier and more secure future for all.

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KWFT’s CUSTOMER SERVICE WEEK APPRECIATION EVENT

On Wednesday, October 9th, KWFT marked Customer Service Week with a special customer appreciation event at KWFT Centre in Upperhill. The event brought together 80 attendees.In attendance were KWFT Board Chair Jane Mwai, Board Member Sharlynne Mbai, Ag Managing Director Kariuki Kitabu and senior management  team. The Chief Guest was Moses Kamau Director, Directorate of Social Assistance.

 The celebration served as a platform for KWFT to celebrate and appreciate its customers for their continued support and loyalty.  The event also provided a valuable networking platform for the customers, giving them the chance to connect, share experiences and build relationships.

In her address, Jaine Mwai underscored the critical role customers play in the institution, reiterating that they are the heart of KWFT and their trust in the institution is its driving force. Ag Managing Director Kariuki Kitabu reaffirmed KWFT’s commitment to customer satisfaction, stating that the institution remains dedicated to improving services and enhancing the customer experience.

A highlight of the event was the sharing of personal success stories by some of the customers, who detailed how KWFT’s financial services have empowered them in their businesses and personal lives. These stories of impact resonated deeply with the audience, reaffirming KWFT’s mission to support and uplift communities. This special celebration underscored KWFT’s ongoing dedication to its customers and its broader mission of fostering financial inclusion across the country.

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KWFT HOSTS DELEGATION FROM THE UGANDAN PARLIAMENT

On the 13th of September 2023, The KWFT Managing Director, Mwangi Githaiga accompanied by Senior Leadership Team had the privilege of hosting 9 Members of Ugandan Parliament who were on a benchmarking and study tour of the Kenyan microfinance sector. This exchange was made possible courtesy of Association of Microfinance Institutions (AMFI).

The value of Kenya’s sectors, particularly in the realm of microfinance and women’s financial inclusion, cannot be overstated. By studying these best practices, Uganda can gain valuable insights into crafting policies and strategies that promote financial inclusion and gender equality within its own borders.

As a model institution, the KWFT MD gave a comprehensive presentation to demonstrate the Institution’s core activities and its innovative approaches to women’s financial empowerment. This highlighted KWFT’s commitment to offering accessible financial products and services tailored to the unique needs of women entrepreneurs and individuals in rural and marginalized communities in Kenya.

The delegates were impressed by KWFTs approach to sustainable finance and the presentation set the stage for insightful discussions.

KWFT’s hosting of the delegation from the Parliament of Uganda marked an important milestone in fostering knowledge-sharing and cross-border collaboration within the East African region. This exchange of ideas and experiences between Uganda and Kenya promises to lay the foundation for future advancements and collaborations in the pursuit of gender equality and financial inclusion.

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KWFT CUSTOMER COMPENSATED BY UNDERWRITER

AAR Insurance compensated one of KWFT’s customers whose rental property in Lunga Lunga accidentally caught fire. This was made possible as the customer had taken an insurance cover through KWFT Bancassurance whose underwriter is AAR Insurance.

Janet has been a KWFT customer for over 20 years and she owns various businesses including 25 rental units in LungaLunga, Embakasi Sub-County, Nairobi County. On 8th May 2023, some of the rental units accidentally caught fire.

Janet, was presented with a cheque by AAR Insurance Group CEO Dr. Patrick Gatonga in the presence of KWFT MD, Mwangi Githaiga at KWFT Centre on 31st July 2023. A team from AAR Insurance and KWFT was also present for this occasion.

The presentation of the cheque symbolizes both KWFT’s commitment to their customers’ financial well-being and the effectiveness of their partnership with AAR insurance.

This also emphasizes the importance of insurance in safeguarding individuals and businesses from unforeseen risks. KWFT has partnered with AAR Insurance to provide KWFT customers with reliable and efficient insurance covers, ensuring their peace of mind in times of crisis.

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KWFT PLANTS 2000 TREES

Kenya Women Microfinance Bank (KWFT) staff in conjunction with Kenya Forest Service (KFS) and local community members of Kimakia united to rehabilitate a section of Kimakia forest in Murang’a County. In this re-forestation exercise 2,000 trees of different indigenous species were planted on April 27, 2023. Kimakia forest is a home to a variety of wildlife and forest species.

KWFT took part in the activity in efforts towards increasing Kenya’s forest cover which has served generations with many environmental benefits, beautiful canopies as well as a habitat for Kenya’s renowned diverse wildlife. Kenyan forests have been degraded over time, mainly emanating from human activities such as logging, charcoal burning and human settlement causing severe drought and environmental degradation. To revitalize its landscapes, Kenya has committed to increase its forest cover with 15 billion trees by 2032 to achieve 30% tree cover.

As such preservation of the environment calls for sustainable activities that protect natural resources by reducing waste, energy consumption and pollution from all stakeholders. In response to SDG 6: Affordable and Clean Energy and SDG 13 on Climate Action, KWFT has been intentional in offering eco-friendly products as well as financing for businesses whose operations are environmentally conscious.

KWFT is committed to continue contributing to the noble agenda of restoring natural resources and it was honoured to partake the exercise with Kenya Forest Service and the community of Kimakia.