2016 Reflection

To our Esteemed Stakeholders,

Happy New Year to you all! It is my prayer that you celebrated the start of 2016 in good and enthusiastic spirits.

Henry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success." In the same breath, it gives me great pleasure to appreciate our able Board Members, Esteemed Clients, members of staff and our partners for their undying and continued support that each one showed last year and we look forward to a better year together.

As we embark on the New Year, this is the right time to take stock of the year gone by and look forward with great hope and determination for bigger things in the year ahead. No doubt the strides of the previous year have placed KWFT in a position to maintain only new heights of excellence in 2016.

Reflecting on the year 2015, there is ample evidence that the Institution has grown into a unique powerful Brand owing to the development of new and improved products and services that have helped transform the lives of our clients and that of their families.

Our commitment to promoting financial inclusion in Kenya fostered KWFT to introduce Agency Banking which has brought banking services closer to the people, consequently saving them a lot of time which would have been spent queuing in banking halls or ATMs. In 2015 KWFT recruited and commissioned over 1000 clients to proffer banking services on behalf of the Bank which include cash deposit, cash withdrawal, balance statements and provision of the mini-statement. In addition to providing exceptional services KWFT migrated its magnetic strip ATM cards to the EMV Chip (Europay, MasterCard and Visa) in a bid to shield clients from fraudsters and ensure secure banking. I welcome you all to experience our improved services as aim for excellence in offering customer convenience and satisfaction.

Our partnership with Habitat for Humanity enabled the Institution to develop a low cost housing product known as the ‘Nyumba Smart Loan’. The illustrious and innovative product provides clients with finances to construct, renovate, expand or finish their houses. This facility has enabled hundreds of women and their families to move from mud or grass thatched houses to stone/ brick houses. The product has excited many clients as now they have access to a decent, safe and affordable place to live where they feel secure.

Another great milestone for the Institution and which I take pride in, is the payment of the first dividends to client shareholders who invested in the Institution by buying shares through the KWFT Customer Share Ownership Plan (CSOP Trust).This deed gave our shareholders value for their money thus a great return for their investment.

Our strengths and audacious efforts also enabled KWFT to gain recognition and several accolades during key events such as:

(1.) The Best Company to work for 2015 survey by Deloitte, where KWFT received two awards:

  •  Number 2 - Large Employer’s Category
  •  Number 1 - General Financial services

Worth to note is that KWFT has been recognized as the top three Best Employer to work for in Kenya for 3 years in a row. This is very humbling as it shows that the employees who participate in the rating in this survey have confidence in the Leadership and management of the Institution.

(2.)  Numerous accolades were also received in various ASK Shows in 7 regions they include: Eldoret, Machakos, Nakuru, Nairobi, Kisumu, Kabarnet and Kitale.

(3.)  The Beyond Zero Campaign during the First Lady’s Half Marathon, KWFT emerged the Second Best Corporate Team.

The KWFT clients were also acknowledged during the Citi Micro-entrepreneurship Awards 2015. After a stiff competition and rigorous judging exercise, 10 clients made it to the finals and ‘’. won various awards that included platinum, 4 Gold, 3 Silver and 3 Bronze.

In order to meet customer needs, , KWFT will this year launch new banking services which include cheque book, current accounts, cheque book, overdraft, EFT’s and RTGS just to mention a few to enhance efficiency and offer customer convenience and value.

In conclusion and borrowing from US President Barack Obama, “Women are Powerhouse Entrepreneurs who when they succeed, drive the economic growth and invest back into their families and communities.” For this reason KWFT continues to instil its mission of partnering with Women in their creation of wealth’. The future can only be brighter as the Institution shall continue to proactively offer new strategic initiatives to strengthen and expand its robust operations to proffer exceptional banking products and services to esteemed clients to advance financial inclusion.

On behalf of the KWFT management we wish you and your family a successful 2016.

God Bless !

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